Helpdesk Administrator
Professional Technical Jobs ⫽ Construction Admin/Receptionist
Romford, Greater London
£25,000 - £35,000
Salary Benefits
Pension, Annual Leave
Permanent, Full time
08:00 - 16:00
Permanent
Desirable Skills
Previous experience in construction industry
Job description
Helpdesk Administrator
Location - Romford
Salary - £25,000 - £35,000
About:
Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.
Key Responsibilities:
- Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.
- Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs.
- Coordinate planned maintenance, reactive works, and engineer/subcontractor resources.
- Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation.
- Ensure compliance with company procedures and industry regulations, producing SLA and performance reports.
- Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates.
- Support continuous improvement, identifying process inefficiencies and assisting with system enhancements.
Requirement:
- Previous experience in a busy construction environment.
Apply for this position
Robert Hurst Group Ltd
Vita House, Basingstoke, Hampshire, RG21 7PG, United Kingdom
01256 817878